Terms & Conditions

Welcome to Lilium BD. By accessing and using our website, services, and products, you agree to the following terms and conditions. Please read them carefully.

1. General Information

This website is operated by Lilium BD, located at:

Address: Dhanmondi 15, Afsar Uddin Road, 68/E/6
Email: [email protected]
Phone: +8801892004151

By visiting our site and purchasing from us, you are engaging in our “Service” and agree to be bound by the following terms and conditions.

2. Use of Website

  • You must be at least 18 years old or have parental permission to use this site.
  • You agree not to misuse the site or engage in any illegal or unauthorized activity.
  • We reserve the right to refuse service or terminate accounts if these terms are violated.

3. Product Information

  • All product descriptions, prices, and availability are subject to change without notice.
  • We strive for accuracy, but cannot guarantee that product information, images, or pricing is 100% error-free.
  • If a product is listed at an incorrect price, we reserve the right to cancel the order.

4. Order & Payment

  • Orders can be placed through our website and are confirmed via email.
  • We accept multiple payment methods, including mobile banking and cash on delivery (where applicable).
  • Payment must be completed in full for the order to be processed and shipped.

5. Shipping & Delivery

  • Delivery times vary based on location and product availability.
  • We aim to deliver within 2–5 business days inside Dhaka and 3–7 days outside Dhaka.
  • Delivery delays may occur due to unforeseen issues.

6. Return & Refund Policy

  • Please refer to our separate [Return & Refund Policy] for details on returning products.
  • Products eligible for return must be unused, in original condition, and returned within 7 days of delivery.

7. Warranty

  • Products with manufacturer or seller warranty are covered under our [Warranty Policy].
  • Warranty claims require a valid invoice and activation within the stated time frame.

8. Limitation of Liability

  • Lilium BD is not liable for any indirect or incidental damages resulting from the use or inability to use our website or products.
  • Our total liability shall not exceed the purchase price of the product in question.

9. Privacy

  • Please review our [Privacy Policy] to understand how your personal information is collected and used.

10. Modifications to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Continued use of our site constitutes acceptance of any changes made.

If you have any questions or concerns, please contact us:

📧 Email: [email protected]
📞 Phone: +8801892004151
📍 Address: Dhanmondi 15, Afsar Uddin Road, 68/E/6