Privacy Policy

At Lilium BD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Name, phone number, email, and shipping address
  • Payment details (only through secure third-party gateways)
  • Order history and product preferences
  • IP address, browser type, and device information

2. How We Use Your Information

Your data is used to:

  • Process orders and deliver products
  • Provide customer support and respond to queries
  • Improve our website and shopping experience
  • Send order updates, offers, or promotional emails (you may unsubscribe anytime)

We do not sell or share your personal information with third parties, except to complete delivery or process payments securely.

3. Data Protection

We take your privacy seriously and implement security measures to prevent unauthorized access, misuse, or disclosure of your personal data.

4. Return & Refunds

We aim for your complete satisfaction. If you’re not satisfied with your purchase, our return and refund policy is as follows:

  • Return Period: Products may be returned within 7 days of delivery.
  • Condition: Items must be unused, in original packaging, and accompanied by a valid invoice.
  • Non-Returnable Items: Customized or used products are not eligible for return.
  • Refund Process: Once the returned item is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
  • Return Shipping: The customer is responsible for return shipping costs unless the product was damaged or incorrect.

For return requests, please contact us at [email protected] or call +8801892004151.

5. Delivery & Shipping

We offer fast and reliable delivery services across Bangladesh:

  • Inside Dhaka: Delivery within 2–3 business days
  • Outside Dhaka: Delivery within 3–7 business days
  • Delivery Partners: We use trusted courier services to ensure your product arrives safely and on time.
  • Shipping Charges: Applicable charges are shown during checkout based on location and weight.

If any delivery delay occurs due to unforeseen issues, we will notify you promptly.

6. Cookies & Tracking

Our site uses cookies to enhance your browsing experience. Cookies help remember your preferences and allow us to offer personalized content.

7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing emails

8. Policy Changes

We may update this Privacy Policy occasionally. All changes will be posted on this page. Your continued use of our services implies your acceptance of any updates.

9. Contact Us

For any questions related to privacy, shipping, returns, or refunds:

📧 Email: [email protected]
📞 Phone: +8801892004151
📍 Address: Dhanmondi 15, Afsar Uddin Road, 68/E/6