Warranty Policy

Thank you for choosing Lilium BD. We are committed to providing high-quality products and ensuring customer satisfaction. Please read our warranty policy carefully to understand the coverage, process, and terms.

1. Warranty Coverage

Our warranty applies to eligible products purchased directly from Lilium BD (both online and in-store) and covers the following:

  • Manufacturing defects
  • Functional issues not caused by misuse
  • Non-physical internal failures

Please Note: Cosmetic damages, accidental drops, water damage, and unauthorized modifications are not covered.

2. Warranty Duration

The warranty duration varies depending on the product and brand. Unless otherwise specified, the standard warranty period is:

  • Mobile Accessories: 3 to 6 months
  • Electronics & Gadgets: 6 to 12 months
  • Fashion Items & Other Products: Warranty not applicable unless stated

Check the product page or invoice for specific warranty details.

3. Warranty Activation

To activate your warranty, please visit our [Warranty Activation Page] and submit:

  • Customer Name
  • Serial Number (if applicable)
  • Invoice Number
  • Purchase Date
  • Phone Number

Warranty activation must be done within 7 days of purchase.

4. Warranty Claim Process

To initiate a warranty claim:

  1. Contact our support team via email or call.
  2. Submit the original invoice and warranty activation proof.
  3. Send or bring the defective product to our service center.

Note: The product must be in its original condition with all accessories and packaging.

5. Resolution Options

Depending on the product condition and issue, we may offer:

  • Free repair
  • Replacement with the same or similar product
  • Store credit if the same product is unavailable

6. Limitations & Exclusions

This warranty does not cover:

  • Damage caused by accident, abuse, misuse, or external factors
  • Unauthorized repairs or tampering
  • Products without a valid invoice or activation record
  • Normal wear and tear (scratches, discoloration, etc.)

7. Contact & Support

For any questions regarding warranty claims, please contact:

Email: [email protected]
Phone: +8801892004151
Address: Dhanmondi 15, Afsar uddin Road, 68/E/6.

Lilium BD reserves the right to update or modify this warranty policy at any time without prior notice.